If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned Sidearm within 30 days following the date of dispatch of the product to you;
(b) the returned Sidearm is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
RETURNS PROCEDURE
In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation and then send the product to us with a copy of your order or order number.
Sidearms returned under this policy must be sent by for delivery Sidearm Cricket, Sprotts Farm Holt Road Polstead CO6 5BT
You will be responsible for paying postage costs associated with returns under this policy.
IMPROPER RETURNS
If you return a Sidearm in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the Sidearm;
(b) we may retain the returned Sidearm until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
