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We understand that from time to time you may wish to return a Sidearm to us. We have created this policy to enable you to return products to us in appropriate circumstances. This policy shall apply to all of our retail consumer customers, irrespective of their geographical location.

On the very unlikely your Sidearm breaks within 6months of purchase we will replace it – please email info@sidearm-cricket.com with clear photos of your broken Sidearm.

This Policy does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a) we receive the returned Sidearm within 30 days following the date of dispatch of the product to you;

(b) the returned Sidearm is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the procedure set out in this policy in relation to the return of the product; and

(d) none of the exclusions set out in this policy apply.

 

RETURNS PROCEDURE

In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation and then send the product to us with a copy of your order or order number.

Sidearms returned under this policy must be sent by for delivery Sidearm Cricket, Sprotts Farm Holt Road Polstead CO6 5BT

You will be responsible for paying postage costs associated with returns under this policy.

 

IMPROPER RETURNS

If you return a Sidearm in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a) we will not refund the purchase price or exchange the Sidearm;

(b) we may retain the returned Sidearm until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

This website is owned and operated by Thorogood Ball Throwers Ltd

Our registered address is: The Old Grange Lordship Road, Writtle, Chelmsford, England, CM1 3WT.

7.3 You can contact us:

(a) by post, using the postal address given above;

(b) by telephone on 07970 491784  or

(d) by email, using the email address published on our website.

We will give you a refund for the price you paid to us in respect of any Sidearm properly returned by you in accordance with this policy.

We will not refund to you the original delivery charges relating to the returned product.

We will not refund to you any costs you incur in returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

Delivery for the UK only: £5.95.

For delivery outside the UK, please email info@sidearm-cricket.com.